This Privacy Policy explains how ICICP collects, uses, discloses, safeguards, and retains personal information when you:

• visit our website and learning platform(s),
• inquire about or apply to a program,
• enrol in a program (vocational or non‑vocational),
• participate in learning activities (including online and hybrid delivery), or
• communicate with us.

• through our public website,
• through our learning management system (LMS) and related tools used to deliver programs,
• through admissions, enrolment, student services, academic administration, and compliance processes, and
• through communications (email, phone, messaging, forms, surveys).

Third‑party platforms (for example, video conferencing or an LMS provider) may also collect information under their own privacy policies. We encourage you to review those third‑party policies.

“Personal information” generally means information about an identifiable individual, such as name, contact details, date of birth, identification numbers, and education records. It may also include online identifiers like IP address when linked to an identifiable person.

A. Identity and contact information

• name, email, phone number, mailing address
• date of birth (where required)
• nationality and status in Canada (where applicable to admissions/enrolment)

• program selection, start dates, delivery mode (in‑person/hybrid/online)
• admission requirement documentation (e.g., education history, language proficiency where applicable)
• student number/ID (internal)
• attendance and participation records
• evaluations, grades, credential records, completion status
• complaints or conduct records (where applicable)

• payment status, invoices, receipts
• limited payment data required to process transactions
  (Note: we do not intentionally store full credit card numbers on our systems if payment is processed by a third‑party processor.)

• device and browser type, operating system
• IP address, log files, and general analytics data
• cookie identifiers and similar technologies (see Cookie Policy)

• inquiry forms, emails, call notes, messages, feedback, and support requests.

• directly from you (forms, contracts, emails, phone calls),
• from your use of our website and LMS (e.g., logins, progress, participation),
• from third parties you authorize (e.g., an employer sponsor, references, or placement site documentation where applicable),
• as required by law or for regulatory compliance.

• confirming identity and eligibility
• providing access to learning platforms
• delivering instruction, assessment, feedback, and credentials
• providing academic and administrative support

• scheduling, communications, recordkeeping, quality assurance
• internal reporting, audits, and continuous improvement

• invoicing, processing payments, refunds (as applicable), and accounting

• maintaining a respectful learning environment
• responding to complaints, academic integrity matters, and safety concerns

For vocational programs, we may be required to collect and/or disclose certain information to meet obligations under Ontario’s career college framework (including the student protections described in your enrolment documentation, such as student complaint processes and performance reporting).
For non‑vocational programs, we use information primarily for delivery, administration, and customer support, and as required by applicable law.

• sending program information, updates, and event notices
• you can opt out of marketing communications at any time (see Section 12).

We may disclose information to comply with legal processes, protect rights, investigate suspected fraud or misconduct, or address safety concerns.

Our service providers may store or process information in jurisdictions outside your province or outside Canada. Where this happens, information may be subject to the laws of those jurisdictions. We take reasonable steps to ensure appropriate safeguards are in place.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, or loss. No system is perfectly secure; we encourage you to protect your passwords and devices.

We retain personal information only as long as necessary for the purposes described in this policy, including educational record requirements, contractual obligations, dispute resolution, and legal/regulatory compliance.

You may request access to your personal information and request corrections if it is inaccurate. Some exceptions may apply (e.g., where disclosure is prohibited by law or would reveal another person’s personal information).

Where required, we will obtain consent before sending marketing communications. Every marketing email will include an unsubscribe method. You may also request to be removed by contacting us.

We use cookies and similar technologies for essential site functions and to understand usage of our website and learning platform. See our Cookie Policy for details and choices.

We may update this policy from time to time. The “effective date” will reflect the latest version posted.